{"id":556,"date":"2026-10-18T09:27:01","date_gmt":"2026-10-18T09:27:01","guid":{"rendered":"https:\/\/services.kinifymarket.com\/refund-policy\/"},"modified":"2026-10-18T12:20:45","modified_gmt":"2026-10-18T12:20:45","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/services.kinifymarket.com\/fr\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"556\" class=\"elementor elementor-556\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-lg-hero e-con-boxed e-flex e-con e-parent\" data-id=\"lg-hero\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6234ee0 elementor-widget elementor-widget-text-editor\" data-id=\"6234ee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a href=\"\/fr\/\">Accueil<\/a><span class=\"kf-sep\">\u203a<\/span><span>Politique de remboursement<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e385d0 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9e385d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement <span class=\"kf-gold\"><\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82df865 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"82df865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tKinify Services est une plateforme en ligne qui met en relation des clients avec des professionnels ind\u00e9pendants. Cette politique explique le fonctionnement des remboursements sur la plateforme.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-lg-body e-con-boxed e-flex e-con e-parent\" data-id=\"lg-body\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ba381be e-con-full e-flex e-con e-child\" data-id=\"ba381be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c72d477 e-con-full e-flex e-con e-child\" data-id=\"c72d477\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-014492a elementor-widget elementor-widget-html\" data-id=\"014492a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"kf-toc\"><div class=\"kf-toc-t\">Sur cette page<\/div><ol><li><a href=\"#services-provided-by-professionals\">Services fournis par les professionnels<\/a><\/li><li><a href=\"#payments-made-through-kinify-services\">Paiements effectu\u00e9s via Kinify Services<\/a><\/li><li><a href=\"#fees-paid-to-kinify-services\">Frais pay\u00e9s \u00e0 Kinify Services<\/a><\/li><li><a href=\"#how-to-request-a-refund\">Comment demander un remboursement<\/a><\/li><li><a href=\"#changes\">Modifications<\/a><\/li><\/ol><\/nav>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24dd95e e-con-full e-flex e-con e-child\" data-id=\"24dd95e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68bdcd2 elementor-widget elementor-widget-heading\" data-id=\"68bdcd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Des questions ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87f6315 elementor-widget elementor-widget-text-editor\" data-id=\"87f6315\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAppeler <a href=\"tel:+243857420677\">+243 857 420 677<\/a> ou \u00e9crivez \u00e0 <a href=\"mailto:contact@services.kinifymarket.com\">contact@services.kinifymarket.com<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3559a8b e-con-full e-flex e-con e-child\" data-id=\"3559a8b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-040589e elementor-widget elementor-widget-text-editor\" data-id=\"040589e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"kf-upd\"><i class=\"far fa-calendar-alt\"><\/i> Derni\u00e8re mise \u00e0 jour : 18 octobre 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6910ba1 elementor-widget elementor-widget-heading\" data-id=\"6910ba1\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"services-provided-by-professionals\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services fournis par les professionnels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-856a311 elementor-widget elementor-widget-text-editor\" data-id=\"856a311\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les professionnels pr\u00e9sents sur Kinify Services sont ind\u00e9pendants. Le prix, le paiement et un \u00e9ventuel remboursement sont convenus directement entre le client et le professionnel. Si vous n'\u00eates pas satisfait d'un travail, contactez d'abord le professionnel pour trouver une solution. Si vous ne parvenez pas \u00e0 un accord, contactez-nous et nous essaierons de vous aider, m\u00eame si Kinify Services n'est pas partie \u00e0 votre accord.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fb6733 elementor-widget elementor-widget-heading\" data-id=\"1fb6733\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"payments-made-through-kinify-services\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Paiements effectu\u00e9s via Kinify Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e9dfb9 elementor-widget elementor-widget-text-editor\" data-id=\"3e9dfb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Lorsqu'une r\u00e9servation ou un acompte est pay\u00e9 via Kinify Services, les conditions d'annulation et de remboursement indiqu\u00e9es sur l'annonce ou au moment de la r\u00e9servation s'appliquent. Si un professionnel annule une r\u00e9servation pay\u00e9e, le montant pay\u00e9 via la plateforme est rembours\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90034e4 elementor-widget elementor-widget-heading\" data-id=\"90034e4\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"fees-paid-to-kinify-services\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frais pay\u00e9s \u00e0 Kinify Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e31088 elementor-widget elementor-widget-text-editor\" data-id=\"3e31088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les frais pay\u00e9s par les professionnels pour des formules payantes ou des mises en avant correspondent \u00e0 un service qui commence d\u00e8s son activation. Les demandes de remboursement de ces frais sont \u00e9tudi\u00e9es au cas par cas ; contactez-nous dans les 14 jours suivant le paiement en expliquant la raison de votre demande.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc2271d elementor-widget elementor-widget-heading\" data-id=\"fc2271d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-to-request-a-refund\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment demander un remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de98419 elementor-widget elementor-widget-text-editor\" data-id=\"de98419\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Envoyez votre demande \u00e0 <a href=\"mailto:contact@services.kinifymarket.com\">contact@services.kinifymarket.com<\/a> ou appelez le <a href=\"tel:+243857420677\">+243 857 420 677<\/a>, avec l'e-mail de votre compte, l'annonce ou la r\u00e9servation concern\u00e9e, la date et le re\u00e7u de paiement. Nous r\u00e9pondons d\u00e8s que possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae70acc elementor-widget elementor-widget-heading\" data-id=\"ae70acc\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"changes\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Modifications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49799ea elementor-widget elementor-widget-text-editor\" data-id=\"49799ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous pouvons mettre \u00e0 jour cette politique. La date en haut de la page indique la derni\u00e8re version.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home\u203aRefund Policy Refund Policy Kinify Services is an online marketplace that connects clients with independent service professionals. This policy explains how refunds work on the platform. On this page Services provided by professionals Payments made through Kinify Services Fees paid to Kinify Services How to request a refund Changes Questions? Call +243 857 420 677 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-556","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/services.kinifymarket.com\/fr\/wp-json\/wp\/v2\/pages\/556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/services.kinifymarket.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/services.kinifymarket.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/services.kinifymarket.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/services.kinifymarket.com\/fr\/wp-json\/wp\/v2\/comments?post=556"}],"version-history":[{"count":1,"href":"https:\/\/services.kinifymarket.com\/fr\/wp-json\/wp\/v2\/pages\/556\/revisions"}],"predecessor-version":[{"id":626,"href":"https:\/\/services.kinifymarket.com\/fr\/wp-json\/wp\/v2\/pages\/556\/revisions\/626"}],"wp:attachment":[{"href":"https:\/\/services.kinifymarket.com\/fr\/wp-json\/wp\/v2\/media?parent=556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}