Refund Policy
Questions?
Last updated: 18 October 2026
Services provided by professionals
Professionals listed on Kinify Services are independent. The price, payment and any refund for a job are agreed directly between the client and the professional. If you are not satisfied with a job, contact the professional first to find a solution. If you cannot reach an agreement, contact us and we will try to help, although Kinify Services is not a party to the agreement between you.
Payments made through Kinify Services
Where a booking or deposit is paid through Kinify Services, the cancellation and refund conditions shown on the listing or at the time of booking apply. If a professional cancels a paid booking, the amount paid through the platform will be refunded.
Fees paid to Kinify Services
Fees paid by professionals for paid plans or promotions are for a service that starts as soon as it is activated. Refund requests for these fees are reviewed case by case; contact us within 14 days of payment and explain the reason for your request.
How to request a refund
Send your request to contact@services.kinifymarket.com or call +243 857 420 677, with your account email, the listing or booking concerned, the date and the payment receipt. We reply as soon as possible.
Changes
We may update this policy. The date at the top of the page shows the latest version.
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